Frequently Asked Questions

Everything you need to know about your Chāmpo® hair care journey.

How soon can I expect my order to arrive?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually arriving within 7-14 business days.

Are Chāmpo® products suitable for color-treated hair?

Yes, all of our formulas are color-safe. We use gentle, high-quality ingredients designed to cleanse and nourish without stripping your hair color.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied, please contact our support team to initiate a return.

Are your products vegan and cruelty-free?

Absolutely. Chāmpo® is committed to ethical beauty; all our products are 100% vegan and we never test on animals.

How do I know which range is right for my hair type?

We recommend taking our online Hair Quiz, which analyzes your hair texture and needs to recommend the perfect Pitta, Vata, or Kapha collection.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.